Terms and Conditions

1. Introduction

This website is operated by Zevarro Ltd. Throughout the site, the terms "we," "us," and "our" refer to Zevarro Ltd. Zevarro Ltd offers this website, including all information, tools, and services available from this site to you, the user, provided that you accept all the terms, conditions, and notices stated here.

By visiting our site and/or purchasing something from us, you are engaging in our "Service" and agree to be bound by the following rules and conditions ("Terms of Use", "Terms"), including any additional conditions and rules stated here and/or available through hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, suppliers, customers, merchants, and/or content contributors.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the rules and conditions of this agreement, then you do not have the right to access the website or use any Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to offer products and services to you.

2. Custom Products

All products offered by Zevarro EOOD that are made to order are non-returnable and non-exchangeable, unless they are defective due to our fault. According to the Consumer Protection Act in Bulgaria, personalized products do not fall under the standard right of withdrawal, as they are created according to the specific requirements of the customer.

Cancellation of the order can only be made before the production process begins. Once production has started, the order cannot be canceled or refunded.

3. Payment and Delivery

We offer various payment methods, including cash on delivery and card payment. Delivery is carried out by selected couriers to the customer's address or to a convenient courier office.

4. Product Information

Each product is presented with accurate specifications, including material, dimensions, and care instructions. For additional information regarding a specific product, please do not hesitate to contact us.

5. Complaints and grievances

If you have a complaint regarding a product or order, please contact us at the provided contact. We will do our best to resolve the issue promptly and fairly.

6. Dispute Resolution

In case of a dispute, consumers can contact the Consumer Protection Commission or use alternative dispute resolution methods.

7. Rights to the images and responsibility for the quality of the images

By uploading photos to our site, you transfer all rights to these photos to Zevarro Ltd. Zevarro Ltd reserves the right to use, modify, and edit these photos according to the needs of our services. If the provided photo is of low quality or contains issues such as excessive lighting or lack of detail, the engraving result may not meet your expectations. Before uploading photos, please check the quality guidelines to ensure they are suitable for engraving. Zevarro Ltd is not responsible for results that do not meet expectations due to poor photo quality.

8. Unforeseen circumstances and delays in performance

Sometimes the fulfillment of orders may be delayed due to unforeseen circumstances, such as issues with material delivery or technical problems. Customers who have paid for expedited processing will be given priority, but Zevarro Ltd. cannot guarantee adherence to deadlines in the event of delays. In case of a delay, you will be informed of the new expected timeframe.

Zevarro Ltd. is not responsible for damages or inconveniences arising from delays in the order, including, but not limited to, cases where the order was intended as a gift or for a special event. It is the customer's responsibility to provide backup options or additional time in case of unforeseen circumstances. Zevarro Ltd. reserves the right to cancel orders or change deadlines at its discretion.

9. Communication with customers
Zevarro Ltd. reserves the right to cease communication with clients who exhibit disrespectful, rude, or aggressive behavior. Our team strives to provide a high level of service and we expect the same respect in return. In cases of inappropriate conduct, we reserve the right to refuse further assistance.

10. Data Protection

The protection of your personal data is important to us. Please read our Privacy Policy for more information on how we process your data.

11. Updates to the Terms and Conditions

We reserve the right to update, modify, or replace these terms and conditions at any time by posting the changes on this website. It is your responsibility to monitor for changes that may affect the terms of use.

12. Applicable Law

These terms and conditions are governed by and interpreted in accordance with the laws of the Republic of Bulgaria and comply with the requirements of Bulgarian and European consumer protection legislation.

Company Information

Trade name: "Zevarro" Ltd.
Email: info@zevarro.com
Physical address: Tervel, postal code 9450, blvd./st. 3rd March St. No. 26
UIC: 208218818